Today, that spotlight is on Katie Brown, from Blaze Pizza in Gainesville, FL.
What makes Blaze even better are its employees. In a college town like Gainesville, the service experience in many other establishments isn't generally stellar. The type of service I receive elsewhere often leaves me feeling like a mom asking my teenage kid to do a chore. Not at Blaze. Everyone is cheerful, helpful, and ready to serve. As a customer, it's truly refreshing.
Katie Brown stands out from the crowd with her big, bright smile, and her positive attitude. She made our family feel like celebrities. When we arrived, she greeted us like she had been waiting all morning for us to get there even though she'd never met us before. She checked on us constantly and brought us things that were out in the open for customers to get for themselves.
I sat down with Katie and asked her what is her motivation for being so happy. Does she love pizza that much? Does she enjoy working with people that much? or is there something deeper?
"I was a person that always used to just dream a lot, and always say what I wanted and then I started telling myself ,'you can't just keep saying what you want, you have to get out there and start doing it, even if it takes doing baby steps at a time; You gotta crawl before you walk..'"
I love Katie's drive to succeed. She's not just sitting at home waiting for the right opportunity to come along. She's out there taking baby steps while still being true to who she is. Her behavior doesn't depend on her situation, it is shaped by her identity. Even though she has aspirations beyond Blaze Pizza, she still performs her best each day, not because of the type of job she has, but because of the type of person she is. Katie sees herself as a role model for her younger sisters, therefore she behaves as someone worthy of admiration.
"I have two sisters and I'm trying to be a good role model for them..
Katie also shared that she loves working at Blaze because the people are friendly and the atmosphere is full of energy and excitement. She admits to being afraid at first, as she had never made a pizza before, but she thrust herself in spite of her fear.
"I just want my guests to feel welcome and leave a mark wherever I go."
Have you encountered a person whom you think fits the description of an Ordinary People Extraordinary Passion feature? Are you one of those people? Would you like to be considered?
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